Policy
Privacy policy
Draft for owner and legal review. Not final until the business details marked “to be confirmed” are supplied.
Who we are
VALAMORE is an online fragrance brand based in Bengaluru, Karnataka, India and is responsible for deciding how your personal data is used. [Legal entity name and registered address: to be confirmed by VALAMORE].
What we collect
To fulfil an order: your name, email, phone number, delivery address, the contents and value of the order, and a payment reference and status from our payment provider. If you write to us: your message and details. If you subscribe: your email address and your consent. If you create an optional account: your email address and, only if you choose to save them, delivery addresses, name and Signature Card preferences. Our servers also keep technical logs needed for security and to run the service.
What we do not collect
We never see or store card numbers, CVVs or UPI credentials. You enter them only in the payment provider’s secure checkout.
Why we use it
To take and deliver orders, verify payments, send transactional emails about your order (confirmation, status, tracking), respond to support requests, prevent fraud and misuse, keep records we are required to keep, and, only if you opt in, send marketing email. We ask for your consent before sending marketing and you can withdraw it at any time.
Who it is shared with
Only with service providers needed to run the store: Razorpay (payments), Resend (email delivery), Supabase (database and sign-in) and Vercel (hosting), and delivery partners [Names of delivery partners once chosen: to be confirmed by VALAMORE]. They process data on our behalf. We also disclose data where the law requires. We do not sell personal data. [Where each provider stores or processes data, including any storage outside India: to be confirmed by VALAMORE].
Cookies and browser storage
See the Cookie & tracking preferences page. Necessary storage keeps your bag and preferences working; optional analytics is off unless you accept it.
How long we keep it
[Retention periods for orders, tax and accounting records, support messages, marketing consent and logs, reviewed against applicable law: to be confirmed by VALAMORE]. We keep data only as long as the purpose requires or the law requires, and then delete or anonymise it.
Your rights
You may ask to access the personal data we hold about you, to have it corrected or completed, to have it erased where it is no longer needed, to withdraw consent, and to nominate another person to exercise your rights if you cannot. Write to support@valamore.in. Some records, such as invoices, must be kept for the period the law requires.
Security
We use reasonable safeguards, including encrypted connections, access controls, restricted staff access and audit logs. No system is perfectly secure. If a breach affecting your data occurs we will notify you and the authorities as the law requires.
Children
This website is not directed at children. People under 18 should not place orders or create accounts without a parent or guardian.
Complaints
Write to support@valamore.in. The grievance officer’s details are on the Contact & grievance redressal page. [Data protection contact and escalation route as required by applicable law: to be confirmed by VALAMORE].
Changes
We will publish changes to this policy on this page.
Questions about this policy: support@valamore.in.