FAQ
Questions, answered.
What is VALAMORE?
VALAMORE is a contemporary luxury fragrance house based in Bengaluru, India. Its line is The Signature Collection: four fragrances, THE AURA, OUD AL MALIK, MAISON DE MINUIT and THRONE, and THE BOX OF LEGACY, a separate boxed product that presents all four together. The brand promise is in its tagline: Leave your legacy.
Where is VALAMORE based?
VALAMORE is based in Bengaluru (Bangalore), Karnataka, India. It is an online fragrance brand: there is no physical store or walk-in boutique.
What makes each VALAMORE fragrance distinctive?
Each fragrance is described through its accords and mood. THE AURA: Smoked Bourbon Vanilla, Caramelized Butter, Roasted Tonka, Oak Cask. OUD AL MALIK: 85% Raw Cocoa, Macerated Cognac, Candied Ginger, Dark Amber. MAISON DE MINUIT: Cardamom Espresso, Salted Honeycomb, Turkish Rose, Oud Wood. THRONE is part of the collection (“Born to command. Made to be remembered.”) and its scent details will be published once confirmed. Accord names describe scent character and are not ingredient lists.
What is a gourmand fragrance?
Gourmand is a fragrance family built around edible impressions such as vanilla, caramel, cocoa, coffee and honey. It describes warmth, sweetness and appetite in scent rather than a recipe. The Journal article “Reading a gourmand” explains what to listen for.
How do I choose a fragrance?
Start with the finder on the Discover page: it asks about the format you prefer and recommends from the collection, explaining why. You can also open the Blotter Ritual on the home page, dip a virtual strip into each vial and keep the ones you like to compare them side by side. Choosing or keeping a strip never adds anything to your bag.
What is the difference between notes and accords?
An accord is a blend of materials that the nose reads as a single impression, such as “smoked vanilla”. VALAMORE describes its fragrances through accords and the character they create, rather than a top, heart and base note pyramid.
Are the accord names ingredient lists?
No. Names such as “Smoked Bourbon Vanilla” or “85% Raw Cocoa” describe scent character and storytelling. They are not statements about percentages or literal ingredients.
What is Extrait de Parfum?
It is a concentration tier that houses usually place above Eau de Parfum. THE AURA, OUD AL MALIK and MAISON DE MINUIT are Extrait de Parfum. VALAMORE does not publish an exact percentage. Each product page lists the concentration for that fragrance.
Can I see a full ingredient list?
A full ingredient list is not published on this website. If you have an allergy or sensitivity, please write to support@valamore.in before you order.
How long will a fragrance last on me?
We do not publish longevity or projection claims. Skin chemistry, climate and application all change the result, so we suggest wearing a fragrance for a full day before you judge it.
How should I apply and store my fragrance?
Apply to clean, dry skin on warm areas such as the wrists and the base of the throat, spraying from a little distance rather than rubbing. A few sprays are usually enough for an Extrait. Store it away from direct sunlight and heat. If a product irritates your skin, stop using it.
Which VALAMORE products can I order?
A product can be ordered only when it has a published price and is in stock. THE AURA, OUD AL MALIK and MAISON DE MINUIT have published prices on their product pages. THRONE and THE BOX OF LEGACY are listed, but their details, prices and availability have not been announced and they cannot be ordered yet.
What is THRONE?
THRONE is the fourth fragrance of The Signature Collection: “Born to command. Made to be remembered.” Its size, price and scent details have not been announced yet. Its product page shows its current details and whether it can be ordered.
Is THE BOX OF LEGACY only for gifting?
No. It is a separate boxed product, not a fifth fragrance: a premium boxed presentation of all four VALAMORE fragrances. Keep it, experience the four together, or give it. Gifting is an option, never a requirement. Its specification and price have not been announced yet.
Can I personalise THE BOX OF LEGACY?
Gift messages and engraving are offered on the product page only when they are available. If you do not see them, they are not currently offered.
How do I place an order?
Open a product and choose Add to bag, review your bag, then check out with your delivery details and pay. The price you pay is always the one confirmed by our server at checkout.
Do you offer Cash on Delivery?
No. VALAMORE accepts prepaid orders only. Cash on Delivery is not available. Your order is paid for online at checkout, before it is dispatched.
Which payment methods do you accept?
VALAMORE accepts prepaid orders only. Cash on Delivery is not available. Payments are processed by Razorpay when the store is open. The payment methods available are shown in Razorpay’s checkout at the time you pay. VALAMORE never sees or stores your card details.
How will I know my order is confirmed?
Your order is confirmed only after our server has verified the payment with the payment provider. You will see a confirmation page and receive an order confirmation email. If a payment fails, your order stays unpaid and is released.
Do I need an account to order?
No. You can always check out as a guest. An optional account (sign in with a one-time code emailed to you, no password) lets you keep delivery addresses and your Signature Card, and add your orders (earlier guest orders can be added with their order number) in one place.
How can I enquire about or track an order?
Use the order lookup with your order number and the email used at checkout. Tracking details appear only once the order has actually shipped. For any other order question, write to support@valamore.in and include your order number.
Do you ship outside India?
No. VALAMORE ships within India only. Not every PIN code in India is necessarily serviceable; if we cannot deliver to your address we will contact you and refund the order.
What does shipping cost and when will my order arrive?
Shipping charges, if any, are shown at checkout before you pay. We do not promise a delivery date. Once your order ships you will have tracking details.
What if my parcel arrives damaged or incorrect?
Please write to support@valamore.in with your order number and photographs. Our Returns, replacements & refunds page describes the position; it is a draft pending approval, so fixed terms are not stated yet.
Can I cancel an order, and how do refunds work?
Write to support@valamore.in with your order number as soon as possible. Our Cancellation and Returns pages describe the position; they are drafts pending approval, so no fixed cut-offs or refund timelines are stated yet.
Do you offer samples?
VALAMORE does not currently offer samples. The Blotter Ritual on the home page lets you explore each fragrance’s character before you choose.
How can I contact VALAMORE?
For orders, payments, delivery, returns, refunds and product questions, write to support@valamore.in (VALAMORE | Customer Care). For general brand enquiries, partnerships and press, write to hello@valamore.in (VALAMORE | Client Relations). You can also use the Contact page. Please include your order number if you have one.