Payment information

Draft for owner and legal review. Not final until the business details marked “to be confirmed” are supplied.

Prepaid orders only

VALAMORE accepts prepaid orders only. Cash on Delivery is not available.

Payment provider

Payments are processed by Razorpay. You complete payment in Razorpay’s secure checkout, which shows the payment methods available to you at that time. VALAMORE does not offer any other way to pay.

Currency and amount

All payments are in Indian rupees. The amount you are asked to pay is the total shown at checkout, calculated by our server.

What VALAMORE stores

We store your order and a payment reference and status. We never store card numbers, CVVs or UPI credentials.

Confirmation

Your order is confirmed only after our server verifies the payment with the provider, not merely when your browser reports success. Only then do we send your order confirmation.

Failed, pending or duplicate payments

If a payment fails, your order is not confirmed and stays unpaid. If you were charged twice, or charged for an order that is not confirmed, our system starts an automatic refund where it can detect this; otherwise write to support@valamore.in with your order number and payment reference. [Refund timelines, reconciled with the payment provider’s documentation: to be confirmed by VALAMORE].

Invoices

[Tax invoice details and GST treatment: to be confirmed by VALAMORE]

Questions

Customer care: support@valamore.in.

Questions about this policy: support@valamore.in.